Privacy Policy
privacy policy
NNLink is a network acceleration service product ("this product") provided to you by Shenzhen Wendehaizhi Technology Co., Ltd. (hereinafter referred to as "NNLink" or "the company"). NNLink respects your personal information and data very much. We are well aware of the importance of personal information to you. We will take corresponding security protection measures in accordance with the requirements of relevant laws and regulations, and will do our best to protect the safety and reliability of your personal information and data, and try our best to protect the safety and controllability of your personal information. In view of this, NNLink acceleration service provider (or "we") formulates the "Privacy Policy" (hereinafter referred to as "this Privacy Policy") and reminds you:
Before using this service, please be sure to carefully read and fully understand this privacy policy, especially the terms marked in bold/bold underline. When you confirm this privacy policy by checking, clicking to confirm, agreeing to authorize, or other means, or continuing to use this service after receiving an update notice to this privacy policy (including prominent position prompts or push notifications, messages, etc.), you have agreed that we will legally use and protect your personal information in accordance with this privacy policy.
If you do not agree with the contents of this Privacy Policy, it may cause the service to fail to operate normally, or fail to achieve the service effects we intend to achieve, and you should immediately stop accessing/using the service.
When you use the services we provide, you agree to accept the protection of this policy and the specific privacy information policy terms (hereinafter referred to as "specific terms") we have set in that individual service. In this case, the specific terms and the terms of this policy will be effective for you at the same time. If there are inconsistencies between specific terms and similar terms in this policy, the specific terms shall prevail within the scope of the specific terms. If this policy does not apply to a single service we provide, the service will expressly exclude the application of this policy in an appropriate manner.
This policy will help you understand the following:
1. How we collect and use personal information
2. How we use cookies or similar technologies
3. Personal information we may share, transfer and disclose
4. How we store, transfer and protect personal information
5. How to manage your personal information
6. Third-party services
7. Protection of minors
8. Revisions and Notices
9. How to contact us
10. Dispute Resolution
Appendix: Regional Requirements
1. How we collect and use personal information
1. We will collect, use and store the personal information that you actively provide in the process of using NNLink or that is generated by the use in accordance with the principles of legality, legitimacy and necessity and in accordance with the purposes stated in this privacy policy. When you use NNLink services, we will collect information that you actively provide when using the services or that is generated due to the use of the services in the following ways to provide you with services, optimize our services and protect the security of your account. If our use of your personal information exceeds the scope directly or reasonably related to the stated purpose at the time of collection, we will inform you again and obtain your express consent before using your personal information.
Service/Function Scenario
Personal information fields that may be collected/types of system permissions obtained及Purpose of collection/acquisition
Register, log in
Mobile phone number/email/dynamic verification code:用于创建和验证您的NNLink账户,以及在您找回密码或账户异常时与您联系
Device MAC address, unique device identifier, network and technical information:用于识别登录设备、防止账户被未授权设备访问,及实现多设备登录管理
Third-party platform account:仅在您选择第三方账号登录时使用,用于关联您的NNLink账户
location information:用于在您所在地区提供符合当地要求的服务版本。
Usage data and preferences:用于在您重新登录时恢复您的个性化设置(如语言、界面偏好)
Communication with us记录:用于回应您在注册过程中提交的问题或申诉
Only by providing true and accurate personal information can you successfully register an NNLink account and log in to use NNLink's core and customizable functions. You understand that we collect this type of information based on the relevant requirements of laws and regulations. If you do not provide the necessary information required to register an account, we will be unable to provide you with NNLink related services.
Comply with legal obligations related to account creation and maintenance, such as:
- Implement age assurance and verification measures
- Verify your identity and protect your information
Video acceleration
Device model, device name, device identification information, operating system and application version:用于判断设备兼容性,为您分配适配的加速协议和节点。
Login IP address, method of accessing the network, network quality data:用于选择最优加速线路,诊断加速异常,并在加速失败时定位网络问题
Product version number:用于在您使用旧版本时推送必要的版本更新提示
Network log information (operation log, service log):用于记录加速会话的起止时间及流量统计,作为计费依据及您发起客服申诉时的核查凭据
Local game detection
Registry information query permission:By reading the game application installation and startup path in the device, we can identify the game software you have installed and support acceleration, which can be used to quickly scan and add games to your acceleration list, and support their direct startup through this software.PC game acceleration
Current device information and running process query permissions:Obtain the game process name and signature information by reading the locally running process list to verify the legality of the game process and provide acceleration services for specific games.
Administrator rights:Install or run the game acceleration component normally to provide corresponding acceleration services for specific games.
Location information, IP address query permission:Used to determine your region and network operator to provide you with accurate acceleration line information and services.
local time reading:Used to verify the time with the system server and assist in locating acceleration problems
设备网络访问权限:Obtain game traffic normally, realize game data transmission, and provide corresponding acceleration services for specific games.
Search/download/install games
Storage permissions:Used to store application cache and files necessary for you to upload and download resources necessary for running the software.
Search content, download history:Used to provide efficient search services
Order, pay and deliver
Order number, transaction amount, order time, order merchant, payment method, payment account, payment status, virtual property information, transaction and consumption records, third-party payment platform User ID:It is used to help you successfully complete the purchase of goods and services, ensure transaction security, query order information and transaction records, complete fund settlement and provide after-sales customer service.
Customer service, dispute resolution and self-service
Your account nickname, mobile phone number, email address, real-name authentication information, device and acceleration history data, and the content of your communication with us (including text, pictures or audio records):It is used to verify your user identity to ensure account security, analyze and follow up on your feedback in a timely manner, provide you with feedback on complaints or inquire about the handling results.
- We will not share or sell your information to third parties unless required by law. We may use your information to provide you with our services, improve our products and communicate with you about important updates and offers.
- Data Retention: We only retain personal data for as long as reasonably necessary to fulfill the purposes for which it was collected, including to comply with any legal, regulatory, tax, accounting or reporting obligations. We may retain your personal data for a longer period if there is a reasonable possibility of a complaint or legal claim arising.
- Data Security: We have appropriate administrative, technical and physical measures in place to protect your information from accidental or unauthorized loss, misuse, access, disclosure, alteration or destruction. If we become aware of any unauthorized disclosure of your information, we will notify you as required by law and take steps to protect your information.
- In order to meet the requirements of relevant laws, regulations, policies and relevant competent authorities, NNLink users need to undergo real-name authentication to continue using the accelerator service. We will collect your real-name identity information (including name, ID number, passport number, etc.) with your consent or your initiative to provide it. This information is sensitive information. Refusal to provide real-name identity information may cause you to be unable to use this product or be subject to corresponding restrictions during use.
6. Exceptions to obtaining authorized consent:
In accordance with relevant laws and regulations, you understand and agree that the collection and use of your information in the following situations does not require your authorization and consent:
(1) Necessary for the conclusion and performance of a contract to which you are a party;
(2) Necessary to perform statutory duties or obligations, such as those directly related to national security, national defense security, criminal investigation, prosecution, trial and judgment execution;
(3) In order to respond to public health emergencies, or necessary to protect your or others’ life, health and property safety in emergencies;
(4) Implement news reporting, public opinion supervision and other activities for the public interest, and process your personal information within a reasonable scope;
(5) Process personal information that you disclose yourself or that has been legally disclosed by others within a reasonable scope;
(6) Other situations required by laws, regulations and regulatory authorities.
2. How we use cookies or similar technologies
1. Cookies are small files that contain information about a user's visit to a website. These cookie data are stored or sent through your computer or other devices when you log in and use the website or other online content. The content is usually encrypted. By using cookies, we provide users with a simple, easy and personalized online experience. We use cookies to benefit our users. For example, to make the login process of NNLink virtual community faster, you can choose to store your username in a cookie. This will make it more convenient and faster next time you want to log in to NNLink's services. Cookies can help us determine the pages and content you are connected to and reduce the time you spend on specific NNLink services. Cookies enable us to serve you better and faster and make your experience on this service more personalized.
2. In order to optimize your experience of using our products and/or services, simplify your repeated operations (such as registration, login), facilitate you to view usage history, protect the security of your information and account, and improve our products and services, we or our third-party partners may obtain and use your information through cookies or similar technologies, including but not limited to your website visit habits, your browsing information, your login information, etc., and store this information as log information. We will not use Cookies for any purpose other than those stated in this Privacy Policy.
3. We use our own cookies or similar technologies, which may be used for the following purposes:
(1) Remember your identity. For example: Cookies or similar technologies help us identify you as our registered user, or save your preferences or other information you provide us;
(2) Analyze your use of our services. We can use cookies or similar technologies to understand what activities you use this service to do, or which services are the most popular;
(3) Advertising optimization. Cookies or similar technologies help us provide you with advertisements that are relevant to you based on your information instead of general advertising.
4.While we use cookies or similar technologies for the above purposes, we may provide aggregate non-personally identifiable information collected through cookies or similar technologies to advertisers and other partners to analyze how you and other users use this service and use it for advertising services.There may be cookies or similar technologies placed by advertisers and other partners on this service. These cookies and or similar technologies may collect non-personally identifiable information related to you to analyze how users use such services, send you advertisements that may be of interest to you, or to evaluate the effectiveness of advertising services. The collection and use of such information by these third-party cookies or similar technologies is not subject to this policy, but is subject to its own information protection statement. We are not responsible for third-party cookies or similar technologies.
5. You can refuse or manage cookies or similar technologies through your browser or user selection mechanism. However, please understand and be aware that some of our products/services can only be implemented through the use of Cookies or similar technologies. If you disable Cookies or similar technologies, we may not be able to provide you with the best service experience, and some services may not work properly. At the same time, it may also have a certain impact on your information protection and account security.
3. Personal information we may share, transfer or disclose
(1) Sharing
1.We attach great importance to protecting your personal information. Under normal circumstances, we will not share your personal information with any company, organization, or individual. However, in order to provide you with more complete and high-quality products/services, we may share some of your personal information with affiliates, suppliers or agents that serve us for the purposes specified in this Privacy Policy, subject to relevant regulations and principles.In such cases, these companies must comply with our data privacy and security requirements. We only share information with the minimum required disclosure.
2. In order to better protect the physical and mental health of minors, guide minors to use the Internet healthily, and prevent minors from fraudulently using or borrowing adults' relevant information, we will inform their guardians of minors' relevant login accounts, login duration, consumption transaction records, and behavioral information based on the provisions of laws and regulations or the request of minors' guardians, and will remind, confirm, and process them.
3. In order to improve the security of your use of NNLink services, protect the personal and property safety of you or other users or the public, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions, etc., and more accurately identify violations of laws, regulations or NNLink related agreement rules. We may use or integrate your account information, device information, and software usage information, obtain your authorization or share the information in accordance with the law for identity verification, detection and prevention of security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
(2) Transfer
1. As our business continues to develop, we may engage in mergers, acquisitions, asset transfers or similar transactions, and your information may be transferred as part of such transactions. We will require new companies and organizations that hold your personal information to continue to be bound by this policy. Otherwise, we will require the company or organization to seek your authorization and consent again.
2. After obtaining your explicit consent, we will transfer your personal information to a third party and inform you of the name of the recipient.
(3) Disclosure
1. Except for public disclosure in compliance with laws and regulations or with your separate consent, we will not publicly disclose personal information that you have not disclosed on your own or that has not been legally disclosed by others. If we need to publicly disclose your personal information, we will conduct a personal information protection impact assessment in advance and only disclose your personal information after taking security measures that comply with industry standards.
2. Based on your needs, disclose the information you specify in the disclosure method you explicitly agree to.When it is necessary to provide your information in accordance with the requirements of laws, regulations, mandatory administrative enforcement or judicial requirements, we may disclose your information based on the requested information type and disclosure method. Subject to complying with laws and regulations, when we receive the above request to disclose information, we will require the recipient to issue corresponding legal documents, such as a subpoena or a letter of investigation. We firmly believe that the information we are asked to provide should be as transparent as possible to the extent permitted by law. All requests are carefully reviewed to ensure they have a legitimate basis and are limited to data that law enforcement has a legal right to obtain for specific investigative purposes.
(4) Exceptions to obtaining prior authorization and consent when sharing, transferring, and disclosing information
Please be aware that in the following circumstances, sharing, transferring, and disclosing your information does not require your prior authorization and consent:
(1) Directly related to national security and national defense security;
(2) Directly related to public security, public health, and major public interests;
(3) Directly related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and judgment execution;
(4) To protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
(5) Information you disclose to the public on your own;
(6) Collect information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
(7) Relevant to our performance of obligations stipulated in laws and regulations.
According to legal provisions, sharing, transferring, and disclosing de-identified personal information, and ensuring that the data recipient cannot recover and re-identify the information subject, does not constitute external sharing, transfer, or public disclosure of personal information. The storage and processing of such data will not require separate notification to you and your consent.
4. How we store, transfer and protect personal information
(1) Storage of personal information
1.You understand that in accordance with the laws and regulations of the mainland of the People's Republic of China, we will only store the personal information we collect about you within the territory of the People's Republic of China.. If cross-border transfer of data is truly necessary, we will clearly inform you separately (including the purpose of data transfer, recipient, usage method and scope, usage content, security measures, security risks, etc.), and obtain your authorization and consent. We will ensure that the data recipient has sufficient data protection capabilities to protect your personal information.根据您所在地区及服务需要,您的个人信息可能被传输至并 存储于您所在国家/地区以外的服务器。我们会采取符合适用法律要求 的数据传输保障机制(如标准合同条款、适当性认定等),确保数据 在传输过程中受到充分保护。
2.Unless otherwise stipulated by laws, regulations or regulatory authorities, we will only store your personal information for the shortest period of time necessary for the purposes stated in this policy.If we terminate services or operations, we will promptly stop collecting your personal information, and will comply with relevant laws and regulations to notify you in advance, and delete or anonymize your personal information after terminating services or operations, unless otherwise provided by laws, regulations or regulatory authorities. In addition, we will save your relevant information for the necessary period specified by relevant laws (for example, the "Electronic Commerce Law of the People's Republic of China" stipulates that product and service information and transaction information will be kept for no less than three years from the date of completion of the transaction).
3. We promise to store your personal information within the reasonable and necessary period specified by law;After the above period has expired, we will delete or anonymize your personal information.
(2) Transfer of personal information
1.You fully understand and agree that our business may require us to transfer your personal data to countries outside of your residence, which may include the People's Republic of China or other countries and regions.We will take appropriate steps to ensure that recipients of your personal data comply with their confidentiality obligations.
2. Our service providers, corporate affiliates and subsidiaries, and partners are located in various countries around the world. Your personal information may be transferred to and processed in these countries, which may be different from where you reside. The data protection laws in these countries may differ from those in your jurisdiction, and these entities are committed to processing information in accordance with applicable data protection laws and implementing appropriate security measures to protect your information.
(3) Protection of personal information
We attach great importance to the security of personal information, have established a dedicated security team, and take all reasonable and feasible measures to protect your personal information:
1. Data security technical measures
We will adopt security protection measures that comply with industry standards, including establishing reasonable system specifications and security technologies to prevent your personal information from unauthorized access, use, modification, and avoid data damage or loss.Our services adopt a variety of encryption technologies. For example, in some services, we will use encryption technology (such as SSL) to encrypt and save your personal information, and isolate it through isolation technology to protect your personal information. When using personal information, such as information display and information correlation calculation, we will use a variety of data desensitization technologies to enhance the security of information in use. We will also use strict data access control and multi-identity authentication technology to protect personal information and avoid illegal use of data.
2. Other security measures we take to protect personal information
(1) We have an industry-leading data security management system that is centered on data and revolves around the data life cycle, improving the security of the entire system from multiple dimensions such as organizational construction, system design, personnel management, and product technology. We manage and standardize the storage and use of personal information by establishing a data classification and classification system, data security management specifications, and data security development specifications.
(2) We implement comprehensive security control over data through information contact confidentiality agreements, monitoring and auditing mechanisms.
(3) We will also hold security and privacy protection training courses to enhance employees’ security awareness and understanding of personal information protection policies and related procedures.
We only allow NNLink employees and partners who need to know this information to access your personal information, and have set up strict access control and monitoring mechanisms for this purpose. We also require all persons who may have access to your personal information to fulfill corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal liability or suspension of the partnership with NNLink.
(4) The Internet is not an absolutely secure environment, and it is impossible to determine whether the communication methods with other users such as email, instant messaging, social software or other service software are completely encrypted. We recommend that you use complex passwords when using such tools and pay attention to protecting the security of your information. When communicating with third parties or purchasing goods and services through this service, you will inevitably disclose your information, such as contact information or postal address, to the counterparty or potential counterparty. Please protect your information properly and provide it to others only when necessary.If you leave NNLink and go to the browsing page or other products/services provided by a third party, we will have no ability and direct obligation to protect any personal information you submit to the third party, regardless of whether your login, browsing or use of the above products or services is based on NNLink's links or guidance. However, we will remind you that you will enter third-party products or services so that you can better protect your personal information.
3. Security incident handling
In order to deal with possible risks such as leakage, damage and loss of personal information, we have formulated a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding processing procedures. We have also established an emergency response team for security incidents. In accordance with the requirements of security incident handling specifications, we launch security plans for different security incidents, stop losses, analyze, locate, formulate remedial measures, and cooperate with relevant departments to trace the source and attack. We also regularly organize internal training and emergency drills to enable our relevant staff to master corresponding emergency response strategies and procedures.
After an information security incident unfortunately occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, remedial measures for you, etc. We will also promptly notify you of the relevant information through emails, letters, phone calls, push notifications, etc. When it is difficult to inform the information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also proactively report the handling of information security incidents in accordance with the requirements of regulatory authorities.
Please understand that due to technical limitations and risk prevention limitations, even if we have tried our best to strengthen security measures, we cannot always guarantee 100% security of information. You need to understand that the systems and communication networks you use to access this service may have problems due to circumstances beyond our control.
Please be sure to keep your account number, password and other identity factors properly. When you use this service, we will identify you through your account number, password and other identity factors. Once you disclose the aforementioned information, you may suffer losses and may be disadvantageous to you. If you find that your account number, password and/or other identity elements may or have been leaked, please contact us immediately so that we can take appropriate measures in a timely manner to avoid or reduce related losses.
5. How to manage your personal information
We understand your concerns about personal information and do our best to ensure your rights to query, correct, delete and withdraw authorization for your personal information so that you have the full ability to protect your privacy and security. Your management rights include:
(1) Query, update and delete
1. Personal information query: You can check the relevant personal information you have provided to us by following the relevant instructions (or settings) of the products/services we provide. Includes:
(1) Account information: You can log in to your personal center at any time through the relevant product page to access the personal information in your account, including your avatar, nickname, bound mobile phone number, and email address;
(2) Usage information: You can check your usage information at any time through the relevant product pages, including your consumption records, service order details, and product usage logs;
(3) Other information: If you encounter operational problems during the inquiry process and need to obtain other personal information that cannot be obtained as mentioned above, you can contact us through the methods provided in this privacy policy.
2. Update or modification of personal information: We support you in updating and modifying your personal information to make it more accurate and effective. We will take appropriate technical means or provide contact channels for submitting applications to ensure that you can update and correct your personal information or other information provided when using this service based on objective circumstances. However, for security and identification reasons, you may not be able to modify some of the initial registration information submitted when registering.
3. Deletion of personal information: You have the right to actively delete the information you provide through the functional pages of the relevant products/services we provide.When the following circumstances occur, you have the right to request us to directly delete your personal information, unless it has been anonymized or otherwise provided by laws and regulations:
(1) The user has canceled his NNLink account;
(2) We stop providing products or services, or the storage period has expired;
(3) Users withdraw authorization for personal information;
(4) Our processing of personal information violates laws, administrative regulations or our agreement with you;
(5) Other situations stipulated by laws and administrative regulations.
When you correct or delete your personal information or apply to cancel your account, we may not be able to immediately correct or delete the corresponding information from the backup system. We will securely store your personal information and restrict any further processing of it until the backup can be cleared or anonymized.
(2) Disclosure and sharing
Many of our services allow you to publicly share your relevant information not only with your social network but also with all users who use the service, such as information you upload or post on this service, your responses to information uploaded or posted by others, upload or publish your information via email or in public areas of this service that are not visible to specific users, and include location data and log information related to this information. As long as you do not delete the information you disclose or share, the relevant information may remain in the public domain; even if you delete the shared information, the relevant information may still be cached, copied or stored independently by other users or third parties not under our control, or kept in the public domain by other users or such third parties.If you disclose or share information through the above channels, we will not be responsible for the leakage of your information.Therefore, we remind you and ask you to carefully consider whether to disclose or share your information through the above channels.
(3) Account cancellation
1. We provide you with a way to cancel your account. Subject to the conditions agreed in our terms of service and relevant laws and regulations, you can contact us through the feedback channels listed, and we will help you cancel your account.
2. After you apply for cancellation of your account, we will review and process the cancellation application you submitted within 15 natural days after counting the virtual assets in your account. After the review is passed, your account will not be retrieved.
3. After your account is canceled, we will stop providing you with all or part of this service, and delete or anonymize your personal information according to your request, unless otherwise provided by laws and regulations.
(4) Change the scope of your authorization and consent
1. You can choose whether to authorize your personal information to us. You can change the scope of your authorization for us to continue collecting information or withdraw your authorization by deleting information, turning off device functions, logging out of your account, etc.
2. You need to understand that after withdrawing your authorization, we will no longer be able to provide you with the services corresponding to the withdrawal of authorization, and we will no longer process your corresponding information. However, your decision to withdraw your authorization will not affect the previous processing of personal information based on your authorization.
(5) Respond to your above request
For security reasons, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical (for example, involving information stored on backup tapes).
We will not be able to respond to your request under the following circumstances:
(1) Relevant to our performance of obligations stipulated in laws and regulations;
(2) Directly related to national security and national defense security;
(3) Directly related to public security, public health, and major public interests;
(4) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(5) We have sufficient evidence to show that you have subjective malice or abused your rights;
(6) To protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
(7) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
(8) Involving trade secrets.
6. Third-party services
In order to ensure the safe and stable operation of this service and to implement specific functions, this service may be accessed or linked to social media or other services (including websites or other service forms) provided by third parties. Includes:
1. You can use the "Share" button to share some of the content of this service to third-party services, or you can share the content of third-party services to this service. These functions may collect your information (including your log information) and may install cookies on your device to allow the above functions to function properly;
2. We provide you with links through advertisements or other means of our services so that you can link to third-party services or websites;
If you register and log in to use our products through a third-party account, if you need to cancel your account, you need to apply to the corresponding third party to cancel your account or cancel the authorization to log in to our products.
7. Protection of minors
1.If you are a minor under 18 years old, you should read and agree to this privacy policy under the supervision and guidance of your guardian before using this product, and you should use our products/services and submit personal information under the explicit consent and guidance of your guardian. If you are the guardian of a minor under 18 years old, you should read and agree to this privacy policy for your ward before using relevant services.
2. We take steps to verify users’ age, require verifiable guardian consent to process minors’ personal information, and implement high privacy default settings to protect the privacy of minors. These measures also include:
(1) Provide guardians with a service-specific privacy statement describing what personal information we may collect, use and disclose from the minors in their custody.
(2) Seek verifiable guardian consent to process minors’ personal information as required by law.
(3) Limit the processing of minors’ personal information to what is reasonably necessary to provide services.
(4) Provide guardian control to achieve visibility and fine control of minors’ privacy settings.
(5) Guardians may withdraw their consent for further processing of the personal information of minors under their custody at any time, or request us to delete the personal information we have collected related to the accounts of minors under their custody by contacting us.
3. If you believe that the minors under your custody are using services that process their personal information without your consent or have other questions about the personal information of the minors under your custody, please contact us through the contact information disclosed in this privacy policy. If we discover that personal information from a minor has been collected without prior verifiable guardian consent, the relevant data will be deleted as soon as possible.
8. Revisions and Notices
1. In order to provide you with better services, we may timely modify the terms of this policy based on updates to this service and relevant requirements of laws and regulations, and such modifications form part of this policy. We will post any changes to this policy on this page. For major changes, we will also provide more prominent notices (including website announcements, push notifications, pop-up prompts or other methods). Major changes referred to in this policy include but are not limited to:
(1) Our service model has undergone major changes. Such as the purpose of processing personal information, types of personal information processed, how personal information is used, etc.;
(2) We undergo significant changes in our ownership structure. Such as changes in owners caused by business adjustments, bankruptcy mergers, etc.;
(3) There are significant changes in the main objects of personal information sharing, transfer or public disclosure;
(4) There are significant changes in your rights to participate in the processing of personal information and how you exercise them;
(5) There have been significant changes in our responsible departments, contact information and complaint channels responsible for handling personal information security;
(6) Other important situations that may seriously affect your personal rights and interests occur.
2. If you do not agree to the changes, you can choose to stop using this service; if you continue to use this service, it means that you have fully read, understood and agreed to be bound by the revised policy.
3. Any modifications we make will put your satisfaction first. We encourage you to review our Privacy Policy each time you use the Service.
4. We may send you service-related notices when necessary (for example, when we suspend, change, or terminate a single service due to system maintenance).
5. If you do not want to continue to receive push messages from us, you can ask us to stop pushing messages. For example, ask us to stop sending promotional text messages according to the SMS unsubscription guidelines; except when we send messages in accordance with legal regulations or the service agreement of an individual service.
6. We provide an English translation of the Privacy Policy, but if there is any conflict between the English version or local language translation and the Chinese version, the Chinese version shall prevail unless otherwise provided by applicable law.
9. How to contact us
1. We have established a dedicated department for personal information protection and will protect your personal information in accordance with this policy. If you have complaints or reports about network information security, or if you have any questions, comments or suggestions about this policy, NNLink's privacy measures, or matters related to your information, please contact NNLink's personal information protection staff.Contact information: nnlinkservice@nnlink.com.
2. Under normal circumstances, we will respond within fifteen working days after receiving your questions, comments or suggestions and verifying your user identity. In addition, you understand and know that we will not be able to respond to your request under the following circumstances related to personal information:
(1) Related to national security and national defense security;
(2) Relevant to public safety, public health, and major public interests;
(3) Related to criminal investigation, prosecution and trial;
(4) There is sufficient evidence to show that you have subjective malice or abused your rights;
(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
(6) Involving business secrets;
(7) Other situations stipulated by laws, regulations, etc.
10. Dispute Resolution
1. The interpretation and dispute resolution of this privacy policy shall be governed by the laws of the mainland of the People's Republic of China. For any dispute arising from this Privacy Policy and our handling of your personal information, you agree to submit the dispute or controversy to the Shenzhen Court of International Arbitration for arbitration in accordance with the then-effective "Shenzhen Court of International Arbitration Arbitration Rules". The arbitral tribunal shall be composed of one arbitrator. The arbitration language shall be Chinese. The arbitral award shall be final and binding on both parties.
2. The title of this Privacy Policy is for convenience and reading only and does not affect the meaning or interpretation of any provisions in the text.
Appendix: Regional Requirements
If you are a user located in Australia, Brazil, Canada, Hong Kong SAR, India, Macau SAR, Singapore, Taiwan, or the United States, the terms listed on this page by the name of your jurisdiction, in addition to the terms set forth in our Privacy Policy, also apply to you.
Jurisdiction-specific addenda
(This appendix currently applies to the general compliance requirements for users outside mainland China, and the specific terms are consistent with the main text. If there are specific local laws and regulations that impose mandatory requirements, please refer to the latest supplementary agreement published locally.)
