Refund Instructions
NNLink related terms
Refund instructions
Your refund application will be processed on legal working days at the location of the NNLink operator. Once the refund application is processed, it cannot be revoked. If you want to continue using NNLink related services, please purchase it again.
1. Refund rules
1. You can apply for a refund in accordance with the following rules within 7 days from the date of purchasing NNLink services. You understand and acknowledge that all purchases beyond the aforementioned period are final transactions, non-refundable and non-cancellable.
2. You understand and acknowledge that once you purchase the NNLink service, NNLink has incurred corresponding service costs regardless of whether you actually use it. Therefore, if you apply for a refund in accordance with the NNLink platform rules or in accordance with the law, your refund amount will be deducted from the service fee corresponding to the number of days between the purchase date and the service discontinuation date.
3. You understand and agree that your refund will be deducted from certain procedures or service fees depending on the payment platform. The specific policy of your payment platform shall prevail.
4. Your refund amount will be returned to your payment account via the original route within 5 working days after the refund application is approved.1
2. Other refund situations
1. Misoperation of recharge by minors: If users under 18 years old purchase NNLink services without the consent of their guardian, their guardian can provide the voucher to apply for a refund.
2. Repeated payments or system errors: If repeated deductions are caused by network delays or system failures, you can provide the voucher to apply for a refund.
3. Warm reminder
1. After you submit your refund application and NNLink confirms that it agrees with your refund application, the corresponding service will be closed for the account applying for the refund.
2. If there is any dispute about the service stop time, the stop time recorded in the NNLink background shall prevail.
3. If you have any questions about refunds, please contact customer service at nnlinkservice@nnlink.com.
4. Others
If a dispute arises between you and NNLink over refunds, it should be resolved through negotiation. If the negotiation fails, both parties agree to submit the dispute or controversy to the Shenzhen Court of International Arbitration for arbitration in accordance with the "Shenzhen Court of International Arbitration Arbitration Rules" in effect at that time. The arbitral tribunal shall be composed of one arbitrator. The arbitration language shall be Chinese. The arbitration award is final and binding on both parties.